My actual review at Trip Advisor and Chili's management response
“don't go when it's an hour before closing time”
I like the food and margaritas here, I frequent the branches in Manila, Ph. So when I decided to spend my birthday weekend at SG, my friends and I decided to just go to Chili;s too.
this was last July 28, when we finished the River Cruise, it was like 10pm already and we were hungry. We went to Chili's, the girl at the entrance did welcome and seated our group of 8 adults and 4 kids. We ordered and waited for our food.
Back ribs was good and we had mashed potato as sides. The kids opted their meals to have mashed potato too. Sadly, there was no gravy on it, so we asked. Guess what the servers said, "sorry, but since it is close to closing time, we already threw the gravy away, so none is available already." Whhhaaatttt? I understand keeping it fresh and new, but why throw it away when you still have guests?!
Since it was my birthday, my friends told the lady server (same one who greeted us at the reception), if they could have a cake or ice cream or whatever to celbrate my day. They agreed to it. When our dinner is close to over, my friends followed it up. Again, the servers said that they can no longer serve that because they were close to closing time. [--] ! What a way to spoli my already good, birthday weekend!
After a few minutes, I saw the lady server waving and saying goodbye to her colleagues. No wonder, she was all in a hurry to get rid of us.
Food was generally ok, even their promos are almost aligned to what we have here in Manila, But the service?!?!?!? So poor. Please do have some training here at the Manila branches and you will know what I am talking about.
this was last July 28, when we finished the River Cruise, it was like 10pm already and we were hungry. We went to Chili's, the girl at the entrance did welcome and seated our group of 8 adults and 4 kids. We ordered and waited for our food.
Back ribs was good and we had mashed potato as sides. The kids opted their meals to have mashed potato too. Sadly, there was no gravy on it, so we asked. Guess what the servers said, "sorry, but since it is close to closing time, we already threw the gravy away, so none is available already." Whhhaaatttt? I understand keeping it fresh and new, but why throw it away when you still have guests?!
Since it was my birthday, my friends told the lady server (same one who greeted us at the reception), if they could have a cake or ice cream or whatever to celbrate my day. They agreed to it. When our dinner is close to over, my friends followed it up. Again, the servers said that they can no longer serve that because they were close to closing time. [--] ! What a way to spoli my already good, birthday weekend!
After a few minutes, I saw the lady server waving and saying goodbye to her colleagues. No wonder, she was all in a hurry to get rid of us.
Food was generally ok, even their promos are almost aligned to what we have here in Manila, But the service?!?!?!? So poor. Please do have some training here at the Manila branches and you will know what I am talking about.
- Visited July 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuzanneWInk, Director of Operations at Chili's Central @ Clarke Quay, responded to this review
August 6, 2013
Thank you for taking the time to share your feedback and we apologise for what you experienced. I am very disappointed in what happened and we would like to make this up to you. If you could send your contact details to info@chilis.sg and I will get in touch with you.
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